Privacy Policy – Your Data at 866VIP

1. Introduction

866VIP is committed to protecting the privacy and personal data of every player who registers and uses our platform. This Privacy Policy describes how we handle the personal information you provide to us — whether you are signing up for the first time, making a deposit, playing games, or simply browsing the site.

This policy applies to all users of 866vip.app and any associated mobile applications, regardless of whether you access the platform from Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines.

We encourage you to read this policy alongside our Terms and Conditions and Responsible Gaming Policy for a full picture of how we operate.

2. What We Collect

We collect personal information in two main ways: information you give us directly, and information gathered automatically through your use of the platform.

Information you provide directly:

• Full legal name, date of birth, and gender
• Email address and mobile number
• Residential address in the Philippines
• Government-issued ID documents for KYC verification (such as a passport, SSS card, Unified Multi-Purpose ID, or driver's licence)
• Payment details, including Philippine bank account information or e-wallet identifiers used for deposits and withdrawals
• Any messages or documents submitted to our support team

Information collected automatically:

• IP address and device type
• Browser type and operating system
• Pages visited, session duration, and navigation patterns on the platform
• Game activity, including bets placed, games played, and transaction history
• Login timestamps and OTP verification records
• Cookie and session data as described in Section 5

We only collect data that is necessary and relevant to providing you with a safe, functional, and personalised gaming experience on 866VIP.

3. How We Use Your Data

The personal information we collect is used for the following purposes:

• Account creation and management — to register your account, verify your identity, and manage your profile settings.
• Payment processing — to facilitate deposits via Philippine bank transfers and local e-wallets, and to process withdrawal requests in Philippine Peso (₱).
• KYC and compliance — to fulfil Know Your Customer obligations and comply with applicable anti-money laundering requirements.
• Customer support — to respond to your questions, resolve disputes, and handle account-related requests.
• Platform security — to detect and prevent fraud, unauthorised access, cheating, and other prohibited activities.
• Personalisation — to tailor game recommendations, promotional offers, and platform features to your preferences and activity.
• Responsible gaming — to monitor gameplay patterns that may indicate problem gambling and to apply self-exclusion or account restrictions where necessary.
• Communications — to send you important account notices, transaction confirmations, OTP codes, and (where you have opted in) promotional messages.
• Platform improvement — to analyse usage data and improve the overall experience on 866VIP.

We will not use your personal data for any purpose that is incompatible with the reasons listed above without first obtaining your consent.

4. Sharing Your Information

866VIP does not sell, rent, or trade your personal data to any third party. We may, however, share your information with the following categories of recipients where it is necessary and proportionate:

• Payment service providers — Philippine banks, GCash, Maya, and other licensed payment processors to handle deposits and withdrawals.
• Identity verification partners — third-party KYC service providers that assist in verifying the documents you submit during account registration.
• Game and technology providers — software providers that power the games on our platform may receive anonymised gameplay data for performance and audit purposes.
• Legal and regulatory bodies — we may disclose your information to law enforcement agencies or regulatory authorities if required by Philippine law or in response to a valid legal order.
• Fraud prevention services — to detect and investigate suspicious activity, we may share relevant account data with fraud detection partners.

All third parties with whom we share data are contractually required to handle it in accordance with applicable data protection standards. We do not authorise them to use your data for their own marketing or unrelated purposes.

5. Cookies and Tracking

866VIP uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored on your device that help us remember your preferences, keep your session active, and understand how the platform is being used.

We use the following types of cookies:

• Essential cookies — required for the platform to function. These include session tokens and login state cookies. You cannot opt out of these.
• Analytics cookies — help us understand how players navigate the platform so we can improve performance and usability.
• Preference cookies — remember your language, display, and notification settings between visits.
• Security cookies — used to detect irregular activity and protect your account from unauthorised access.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features. Continued use of 866VIP after reviewing this policy is taken as acceptance of our cookie practices.

6. Data Security

We implement a range of technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These include:

• SSL (Secure Socket Layer) encryption on all pages, login screens, and transaction flows
• OTP (one-time password) authentication as an additional login security layer
• Restricted internal access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments of platform infrastructure
• Encrypted storage for sensitive KYC documents and payment-related data

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, never share your credentials or OTP with anyone, and log out when using shared devices.

If you suspect that your account has been accessed without your permission, contact our support team immediately through the details listed in Section 11.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by our legal and compliance obligations. Specifically:

• Account and transaction records are typically retained for a minimum of five (5) years following account closure to comply with financial record-keeping requirements.
• KYC documents are retained for the period required by applicable Philippine regulations.
• Support correspondence is retained for up to three (3) years.
• Analytics and session data may be retained in anonymised or aggregated form indefinitely for platform improvement purposes.

Once the applicable retention period has passed and there is no legal requirement to keep the data, we will securely delete or anonymise it.

8. Your Rights Over Your Data

As a player based in the Philippines, you have the following rights with respect to your personal data held by 866VIP:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — you can ask us to correct inaccurate or incomplete information in your account.
• Right to deletion — you may request the deletion of your personal data, subject to legal retention obligations.
• Right to object — you can object to certain types of processing, such as direct marketing communications.
• Right to data portability — where technically feasible, you may request that your data be provided in a structured, machine-readable format.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before processing a data request.

9. Minors and Age Restriction

The 866VIP platform is strictly for users who are 21 years of age or older. We do not knowingly collect personal data from individuals below this age. If we become aware that a minor has registered or provided personal data without appropriate authorisation, we will take immediate steps to close the account and delete the associated data.

If you believe a minor has accessed or registered on the platform, please notify us immediately at the contact details in Section 11. For more information on our age policy and player protection tools, visit our Responsible Gaming page.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or platform features. When we do, the revised version will be posted on this page with an updated effective date at the top.

For significant changes, we may notify registered players via email or through an in-platform notification. Continued use of 866VIP after changes have been published constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how your data is handled, our team is available 24/7. You are also welcome to visit our FAQ page for answers to common questions.

Reach our privacy and data team at: [email protected]

For concerns about responsible gaming or self-exclusion, please visit the Responsible Gaming page.